Flexible on-call management customized for your team’s needs, all in Grafana Cloud
Grafana OnCall, which is part of Grafana IRM, is the configurable on-call tool that’s ideal for distributed teams. Increase coverage, reduce toil, and ensure complete connectivity while seamlessly integrating with your observability stack.
The right information, right when you need it
Context-rich notifications deliver all the metrics, logs, and related info you need to make informed decisions and coordinate responses.
Clear incident response workflows
Notify the right engineers, clearly communicate across your team’s preferred channels, and support auto-remediation workflows with webhooks and integrations.
Peace of mind with complete coverage
Easily rotate schedules and switch shifts to maintain round-the-clock incident response coverage and support your team’s work-life balance. Never miss a critical alert (or family event) again.
Customize and automate notifications
Customize notification delivery and escalation chains based on preconfigured inputs and engineering availability.
- Choose from pre-built templates or create your own to route different types of notifications to specific teams or channels.
- Ensure the right engineers respond to issues with intelligent notification workflows and escalation chains.
- Design multi-step escalation processes to ensure critical alerts always reach the best person, even if the primary contact is unavailable.
- Automatically escalate unacknowledged alerts to the next responder or according to team escalation policies.
Keep everyone in the loop
Improve communication and share critical information in all the ways that work best for your team.
- Deliver notifications via a wide range of platforms including Slack, Microsoft Teams, Telegram, SMS, phone calls, and email.
- Customize notification content and format for each channel to optimize readability and urgency.
- Enable responders to acknowledge, resolve, or escalate incidents directly from notification interfaces.
- Facilitate team collaboration through integrated chat functionality in supported platforms.
Set sensible on-call scheduling
You need to avoid gaps in on-call coverage; your colleagues also need to plan for their life outside of work. Make everyone happy with Grafana OnCall’s scheduling capabilities.
- Manage schedules via web UI, Terraform, or iCal.
- Seamlessly integrate with Google Calendar for automatic updates related to shift swaps and out of office events.
- Plan ahead more easily with support for schedule rotations, layers, time zones, and working hours.
- Utilize powerful override functionality for ad hoc schedule adjustments.
Easily connect all your incident response tools and telemetry
Extend incident workflows with a wide array of observability, ITSM, and communication tools.
- Messaging and collaboration: Slack, Microsoft Teams, Telegram, and more.
- Observability and alerting: Prometheus, Grafana, Zabbix, AWS, and others.
- ITSM and project management: Jira, ServiceNow, and Zendesk, plus customizable webhooks.
Incident response and management on the go
With the IRM mobile app, you can handle critical situations from anywhere.
Personalized notifications:
- Receive push notifications tailored to your personal preferences.
- Override “do not disturb” settings for critical emergencies.
On-call schedules at your fingertips:
- Review on-call rotation details anytime, anywhere.
- Quickly check upcoming shifts and team availability.
- Easily request shift swaps with your team.
Incident details on demand:
- Acknowledge, respond to, or escalate incidents directly from your mobile device.
- Access comprehensive incident information to make informed decisions.
Get started with incident response and management in Grafana Cloud
2
Connect tools (recommended)
Set up integrations to your favorite apps, such as Slack, where you can add the Grafana Incident chatbot to the relevant channel.
3
Configure notifications
Decide how each user will receive notifications and create escalations.
4
Set up on-call schedules and start declaring incidents
Establish on-call schedules within the UI and declare your first drill incident.
Get Grafana IRM in Grafana Cloud
Cloud FreeNo payment. Ever.
Cloud ProPay as you go
Cloud AdvancedPremium bundle
Helpful resources
Easily connect to more Grafana Cloud tools
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