Grafana Cloud OnCall

Flexible on-call management customized for your team’s needs, all in Grafana Cloud

alert groups

Grafana OnCall, which is part of Grafana IRM, is the configurable on-call tool that’s ideal for distributed teams. Increase coverage, reduce toil, and ensure complete connectivity while seamlessly integrating with your observability stack.

The right information, right when you need it

Context-rich notifications deliver all the metrics, logs, and related info you need to make informed decisions and coordinate responses.

Clear incident response workflows

Notify the right engineers, clearly communicate across your team’s preferred channels, and support auto-remediation workflows with webhooks and integrations.

Peace of mind with complete coverage

Easily rotate schedules and switch shifts to maintain round-the-clock incident response coverage and support your team’s work-life balance. Never miss a critical alert (or family event) again.

Customize and automate notifications

Customize notification delivery and escalation chains based on preconfigured inputs and engineering availability.

  • Choose from pre-built templates or create your own to route different types of notifications to specific teams or channels.
  • Ensure the right engineers respond to issues with intelligent notification workflows and escalation chains.
  • Design multi-step escalation processes to ensure critical alerts always reach the best person, even if the primary contact is unavailable.
  • Automatically escalate unacknowledged alerts to the next responder or according to team escalation policies.

Keep everyone in the loop

Improve communication and share critical information in all the ways that work best for your team.

  • Deliver notifications via a wide range of platforms including Slack, Microsoft Teams, Telegram, SMS, phone calls, and email.
  • Customize notification content and format for each channel to optimize readability and urgency.
  • Enable responders to acknowledge, resolve, or escalate incidents directly from notification interfaces.
  • Facilitate team collaboration through integrated chat functionality in supported platforms.
Personalized notifications UI in Grafana OnCall

Set sensible on-call scheduling

You need to avoid gaps in on-call coverage; your colleagues also need to plan for their life outside of work. Make everyone happy with Grafana OnCall’s scheduling capabilities.

  • Manage schedules via web UI, Terraform, or iCal.
  • Seamlessly integrate with Google Calendar for automatic updates related to shift swaps and out of office events.
  • Plan ahead more easily with support for schedule rotations, layers, time zones, and working hours.
  • Utilize powerful override functionality for ad hoc schedule adjustments.
Scheduling functionality in Grafana OnCall

Easily connect all your incident response tools and telemetry

Extend incident workflows with a wide array of observability, ITSM, and communication tools.

  • Messaging and collaboration: Slack, Microsoft Teams, Telegram, and more.
  • Observability and alerting: Prometheus, Grafana, Zabbix, AWS, and others.
  • ITSM and project management: Jira, ServiceNow, and Zendesk, plus customizable webhooks.
Jira integration in Grafana Incident

Incident response and management on the go

With the IRM mobile app, you can handle critical situations from anywhere.

Personalized notifications:

  • Receive push notifications tailored to your personal preferences.
  • Override “do not disturb” settings for critical emergencies.

On-call schedules at your fingertips:

  • Review on-call rotation details anytime, anywhere.
  • Quickly check upcoming shifts and team availability.
  • Easily request shift swaps with your team.

Incident details on demand:

  • Acknowledge, respond to, or escalate incidents directly from your mobile device.
  • Access comprehensive incident information to make informed decisions.
Grafana OnCall app alert groups

Get started with incident response and management in Grafana Cloud

2

Set up integrations to your favorite apps, such as Slack, where you can add the Grafana Incident chatbot to the relevant channel.

3

Configure notifications

Decide how each user will receive notifications and create escalations.

4

Set up on-call schedules and start declaring incidents

Establish on-call schedules within the UI and declare your first drill incident.

For full implementation details and best practices,

Get Grafana IRM in Grafana Cloud

Detect, respond, and learn. Grafana IRM simplifies the incident workflow to help you focus on managing incidents, not your tools.

Cloud Free

No payment. Ever.
Best suited for early stage and small teams with up to 3 active IRM users per month.
Easiest way to get started

Cloud Pro

Pay as you go
Best suited for growing teams that need to scale above 3 active IRM users and unlock 8x5 support.

Cloud Advanced

Premium bundle
Best suited for teams looking to scale above 3 active IRM users and unlock 24x7 support.

Easily connect to more Grafana Cloud tools

Grafana Alerting

Unify alert management across your entire stack with powerful, flexible rules and notifications.

Grafana SLO

Define service level objectives and create error-budget alerts to catch issues before your customers do.

Ready to get started?