Automate, document, and learn from your incident management, all in Grafana Cloud

You can trigger an incident from any Grafana visualization, the moment you find a concerning issue.

• Embed the right context, such as relevant dashboards and metrics, for responders.
• Assign appropriate severity levels when declaring an incident to prioritize response efforts, and invite participants to collaborate.
• Go from monitoring to active incident response within the Grafana ecosystem, and create incident channels and collaboration spaces directly from your visualizations.

Automatically generate a single source of truth for each incident so you can better track ongoing events and improve future responses.

• Maintain a centralized record for each incident so all team members have access to consistent, accurate information.
• Capture key decisions and updates throughout the incident lifecycle, including relevant Grafana panels and critical Slack notifications.
• Automatically organize events, communications, and actions into a clear, chronological timeline to track the incident’s progression and response efforts.
• Convert the incident timeline into a structured post-incident review (PIR) document, and streamline the review process with pre-populated incident data and key events.

Get a comprehensive overview into your incident ops performance so you can continuously improve your processes with data-driven insights.

• Get a high-level view of your incident management workflows, and gain valuable insights into the trends and patterns in your incident frequency and resolutions.
• Track key metrics such as mean time to resolution (MTTR) and mean time to detection (MTTD), identify bottlenecks, and analyze performance by various dimensions, including label, severity, or status.
• Gather data on incident frequency and types to optimize your observability and response strategies.

Surface problems to reduce MTTR and MTTD with Sift, a powerful diagnostic assistant in Grafana Cloud.

• Automatically scan metrics and logs to provide a holistic view of your system’s health, and correlate data from multiple sources to identify complex, interconnected issues.
• Begin an incident with a Sift Check and automatically gather relevant context and data to jumpstart the incident response process.
• Sift continuously improves its detection capabilities based on feedback and outcomes and adapts to evolving system behaviors and new types of issues over time.

With the IRM mobile app, you can handle critical situations from anywhere.

Personalized notifications:

• Receive push notifications tailored to your personal preferences.
• Override “do not disturb” settings for critical emergencies.

On-call schedules at your fingertips:

• Review on-call rotation details anytime, anywhere.
• Quickly check upcoming shifts and team availability.
• Easily request shift swaps with your team.

Incident details on demand:

• Acknowledge, respond to, or escalate incidents directly from your mobile device.
• Access comprehensive incident information to make informed decisions.