EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework

Raintank Inc. dba Grafana Labs (“We”) participates in the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework regarding the collection, use, and retention of personal information from European Union and European Economic Area member countries, the United Kingdom and Switzerland. We have certified with the Department of Commerce that we adhere to the Data Privacy Framework Principles. To learn more about the Data Privacy Framework Principles, visit here.

If you have any inquiries or complaints about our handling of your personal information under the Data Privacy Framework, or about our privacy practices generally, please contact us at: privacy@grafana.com with the subject Data Privacy Framework.

If you have an unresolved privacy complaint or dispute relating to personal data received by Raintank Inc. dba Grafana Labs Safe we participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure visit: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/.

If neither we nor our third-party dispute resolution provider resolves your complaint, you may pursue binding arbitration through the Data Privacy Framework Panel. To learn more about the Data Privacy Framework Panel, visit here.

We describe in our Privacy Policy and here how we provide personal information to third parties to perform services on our behalf. If we transfer personal information received under the Data Privacy Framework to a third party, the third party’s applicable access, use, and disclosure of the personal information must also be in compliance with our Data Privacy Framework obligations, and we will remain liable under the Data Privacy Framework for any failure to do so by the third party unless we are not responsible for the event giving rise to the damage. Please see our Privacy Policy for more information.

You can review our Data Privacy Framework registration here. We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).