Use the Cloud Portal to manage your Grafana Cloud account

When you log in to Grafana.com and click My Account you’re taken to the Cloud Portal. The Cloud Portal is where you view and manage everything related to your Grafana Cloud account. The landing page gives you a preview of the different services associated with your account and organization. A menu on the left side provides links for licenses, security tools, support, billing information, and organization settings.

The rest of this page explains the features of the Cloud Portal. What you are able to see and do depends on the permissions granted to your Grafana.com user account. For more information, refer to Grafana Cloud user roles and permissions.

Account types and support

What you see also depends on the type of account you have. There are three types of Grafana Cloud accounts, each with different features. Along with features, the different account types include differing levels of support. Because there are different account types available for Grafana Cloud, there are also different levels of Grafana Cloud support available.

Reset your password

To reset the password for your Grafana Cloud account, refer to Reset Password.

On the top right of the Cloud Portal, you can select User Settings for account options or Log Out to sign out of the portal.

Select User Settings to the right on the header to change your name, your username, update your email, add an avatar, and change your password. By default, the page is open to the Settings tab. Custom avatars provided in the account portal don’t sync with avatars in the Grafana instance. Avatars displayed in the Grafana instance come from Gravatar using the email address for your Grafana Cloud username.

From User Settings, you can select the Authorized Apps tab to view and manage a list of applications which you have authorized to access your Grafana Cloud Account.

Your Grafana Cloud Stack

The main section of the page shows your selected Grafana Cloud Stack.

At the left side of the main portal page there is an Overview menu with several options.

Grafana Cloud: Add a new Stack or switch from the stack you have open to another one.
Grafana Enterprise: This section enables enterprise customers to view and manage licenses.
Security: Use this section to create and configure Access Policies, configure advanced auth options like SAML and LDAP, and set up OAuth 2.0 clients.
Support: Clicking Open a Ticket does the same thing as the Open a Support Ticket button at the top of the page. In both cases, a pop-up window appears where you can enter details and create a support ticket. Click Tickets to view open support tickets.
Billing: View invoices, manage credit cards, and manage your subscription.
Org Settings: Manage any plugins and dashboards you have created for your organization. Manage members you have added and their permissions. Manage your account settings like the organization name and billing address.

Grafana Cloud APIs

There are two different APIs you can use in your Grafana Cloud environment. At the Cloud Portal level, you can use the Grafana Cloud API to create Access Policies to manage resources at an organizational level such as creating stacks and restarting Grafana. For more information about the API, refer to the Access policies and tokens section of the Cloud API documentation.

There is also the Grafana HTTP API. This API lets you manage resources for a Grafana instance within a particular Grafana Cloud stack, such as creating a dashboard or setting folder permissions. To learn more, refer to Grafana HTTP API.

Available Cloud portal configuration customizations

Some of the following options require that you contact Support. To request assistance, click Open a Support Ticket from the Cloud Portal.

Custom domain

You can customize a stack’s domain without contacting support. To configure your Grafana Cloud to use a custom domain:

Go to the Cloud portal and select the stack for which you’d like to customize a domain.
On the Grafana tile, click Details.
Click Update Instance.
Enter an Instance name and copy the Instance URL in the field below to use in the next step.
Create a CNAME record in DNS pointing to the instance URL. For example: grafana.example.com. IN CNAME foonettech.grafana.net.
Navigate back to the Cloud portal and select the stack for which you created the custom domain from the list.
On the Grafana tile, click Details.
Click Update Instance.
Edit the instance URL to match the custom domain you created in DNS.

If enabled, the login form is visible on the login page. It allows users to authenticate with the local database (internal to Grafana) or LDAP. Contact Support to enable the login form.

By default this is disabled and users log in using their Grafana Cloud Account. They must be a member of the Organization.

Here’s the equivalent Grafana configuration, for comparison: disable_login_form.

Change the grafana.com account URL

By default, your organization is assigned an account URL based on your account name, such as grafana.com/orgs/yourorganziation. To customize this, click Open a Support Ticket from the Cloud Portal to create a ticket.

Common questions and issues

This section lists several common questions and their answers.

If you encounter a problem or have a question that is not answered below, click Open a Support Ticket from the Cloud Portal.

About the admin user

On a self-hosted instance of Grafana, you have a Grafana Server Admin user.

This isn’t available on Grafana Cloud. For details about Grafana Cloud user roles and permissions, refer to User account roles and permissions.

Automatically provisioned data sources randomly breaking

It’s common for metrics data sources to be automatically provisioned on a Grafana instance. If the API key or other configuration parameter is modified subsequently, the provisioning mechanism overwrites changes on the next instance restart.

If this happens, open a support request to delete the provisioning files.