Set up Grafana IRM

Grafana Incident Response Management (IRM) is a paid add-on to Grafana Cloud that provides integrated on-call scheduling, alert routing, and incident response workflows.

Access the IRM app

If you’re new to Grafana IRM, follow these steps to access the application:

Log in to your Grafana Cloud account at https://grafana.com/login. If you don’t have a Grafana Cloud account, sign up for free today.
Navigate to your Grafana Cloud instance.
Click the Grafana icon in the left corner to open the main menu.
In Alerts & IRM, click IRM.
If this is your first time accessing IRM, you’ll see the IRM Get started screen with initial setup options.

Setup approaches

Depending on your organization’s needs, there are several ways to set up and configure Grafana IRM:

In-app setup

For teams looking to get started quickly, the IRM interface provides a step-by-step setup process to:

Connect alert sources to IRM
Create on-call schedules and rotations
Set up escalation chains and define alert templates
Customize incident response settings
Configure notification methods

To learn more, refer to the Configure Grafana IRM documentation.

Infrastructure as Code (IaC)

For organizations that follow DevOps practices or need to manage configurations across multiple environments, Grafana IRM supports configuration through Terraform.

Using the Terraform provider, you can:

Version-control your IRM configuration
Automate setup and changes
Maintain consistency across environments
Include IRM configuration in your existing CI/CD pipelines

To learn more, refer to Infrastructure as Code.

Migration from existing tools

If you’re currently using Grafana OnCall OSS, PagerDuty, or other incident management tools, there are migration paths available to help you transition smoothly.

Migration considerations include: