Escalation HTTP API

See Manual paging integration for more background on how escalating to a team or user(s) works.

Escalate to a set of users

For more details about how to fetch a user’s Grafana OnCall ID, refer to the Users public API documentation.

curl "{{API_URL}}/api/v1/escalation/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "title": "We are seeing a network outage in the datacenter",
    "message": "I need help investigating, can you join the investigation?",
    "source_url": "https://github.com/myorg/myrepo/issues/123",
    "users": [
      {
        "id": "U281SN24AVVJX",
        "important": false
      },
      {
        "id": "U5AKCVNDEDUE7",
        "important": true
      }
    ]
  }'

The above command returns JSON structured in the following way:

{
  "id": "IZHCC4GTNPZ93",
  "integration_id": "CC3GZYZNIIEH5",
  "route_id": "RDN8LITALJXCJ",
  "alerts_count": 1,
  "state": "firing",
  "created_at": "2024-08-15T18:05:36.801215Z",
  "resolved_at": null,
  "resolved_by": null,
  "acknowledged_at": null,
  "acknowledged_by": null,
  "title": "We're seeing a network outage in the datacenter",
  "permalinks": {
    "slack": null,
    "slack_app": null,
    "telegram": null,
    "web": "http://<my_grafana_url>/a/grafana-oncall-app/alert-groups/I5LAZ2MXGPUAH"
  },
  "silenced_at": null
}

Escalate to a team

For more details about how to fetch a team’s Grafana OnCall ID, refer to the Teams public API documentation.

curl "{{API_URL}}/api/v1/escalation/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "title": "We are seeing a network outage in the datacenter",
    "message": "I need help investigating, can you join the investigation?",
    "source_url": "https://github.com/myorg/myrepo/issues/123",
    "team": "TI73TDU19W48J"
  }'

The above command returns JSON structured in the following way:

{
  "id": "IZHCC4GTNPZ93",
  "integration_id": "CC3GZYZNIIEH5",
  "route_id": "RDN8LITALJXCJ",
  "alerts_count": 1,
  "state": "firing",
  "created_at": "2024-08-15T18:05:36.801215Z",
  "resolved_at": null,
  "resolved_by": null,
  "acknowledged_at": null,
  "acknowledged_by": null,
  "title": "We're seeing a network outage in the datacenter",
  "permalinks": {
    "slack": null,
    "slack_app": null,
    "telegram": null,
    "web": "http://<my_grafana_url>/a/grafana-oncall-app/alert-groups/I5LAZ2MXGPUAH"
  },
  "silenced_at": null
}

Escalate to a set of user(s) for an existing Alert Group

The following shows how you can escalate to a set of user(s) for an existing Alert Group.

curl "{{API_URL}}/api/v1/escalation/" \
  --request POST \
  --header "Authorization: meowmeowmeow" \
  --header "Content-Type: application/json" \
  --data '{
    "alert_group_id": "IZMRNNY8RFS94",
    "users": [
      {
        "id": "U281SN24AVVJX",
        "important": false
      },
      {
        "id": "U5AKCVNDEDUE7",
        "important": true
      }
    ]
  }'

The above command returns JSON structured in the following way:

{
  "id": "IZHCC4GTNPZ93",
  "integration_id": "CC3GZYZNIIEH5",
  "route_id": "RDN8LITALJXCJ",
  "alerts_count": 1,
  "state": "firing",
  "created_at": "2024-08-15T18:05:36.801215Z",
  "resolved_at": null,
  "resolved_by": null,
  "acknowledged_at": null,
  "acknowledged_by": null,
  "title": "We're seeing a network outage in the datacenter",
  "permalinks": {
    "slack": null,
    "slack_app": null,
    "telegram": null,
    "web": "http://<my_grafana_url>/a/grafana-oncall-app/alert-groups/I5LAZ2MXGPUAH"
  },
  "silenced_at": null
}

Parameter	Unique	Required	Description
`title`	No	No	Name of the Alert Group that will be created
`message`	No	No	Content of the Alert Group that will be created
`source_url`	No	No	Value that will be added in the Alert’s payload as `oncall.permalink`. This can be useful to have the source URL/button autopopulated with a URL of interest.
`team`	No	Yes (see Things to Note)	Grafana OnCall team ID. If specified, will use the “Direct Paging” Integration associated with this Grafana OnCall team, to create the Alert Group.
`users`	No	Yes (see Things to Note)	List of user(s) to escalate to. See above request example for object schema. `id` represents the Grafana OnCall user’s ID. `important` is a boolean representing whether to escalate the Alert Group using this user’s default or important personal notification policy.
`alert_group_id`	No	No	If specified, will escalate the specified users for this Alert Group.

Things to note

team and users are mutually exclusive in the request payload. If you would like to escalate to a team AND user(s), first escalate to a team, then using the Alert Group ID returned in the response payload, add the required users to the existing Alert Group
alert_group_id is mutually exclusive with title, message, and source_url. Practically speaking this means that if you are trying to escalate to a set of users on an existing Alert Group, you cannot update the title, message, or source_url of that Alert Group
If escalating to a set of users for an existing Alert Group, the Alert Group cannot be in a resolved state

HTTP request

POST {{API_URL}}/api/v1/escalation/