Documentation Grafana Cloud Alerts and IRM IRM Manage

Manage Grafana IRM

This section provides guidance on configuring and managing your incident response operations in Grafana IRM. Learn how to set up on-call rotations, configure notifications, manage users and teams, and monitor response metrics.

On-call schedules

On-call schedules ensure the right people are notified when incidents occur. In this section, you’ll learn how to:

• Create and configure rotation-based schedules
• Handle temporary changes with shift swaps and overrides
• Set up calendar integrations

Notifications

Notifications determine how team members receive alerts and updates. This section covers:

• Configuring notification channels for team communication
• Setting up notification rules for users
• Managing phone and SMS notifications
• Creating escalation policies to ensure critical incidents are addressed

Users and teams

Users and teams settings help you organize your incident response structure. Learn about:

• Managing user permissions and access controls
• Organizing teams for efficient incident response
• Setting up role-based access when using RBAC

Insights and reporting

Insights and reporting tools help measure and improve response performance. Explore:

• Alert insights for monitoring notification patterns
• Incident insights for tracking resolution metrics
• Performance dashboards to identify improvement opportunities