Introduction to Grafana IRM

Grafana Incident Response Management (IRM) is a fully integrated solution for handling alerts and incidents within Grafana Cloud. It helps teams detect, respond to, and resolve issues efficiently—without switching between multiple tools.

What is Grafana IRM?

Grafana IRM unifies on-call management and incident response, streamlining how teams receive, escalate, and resolve alerts. It integrates directly with Grafana Alerting, allowing teams to take immediate action based on real-time observability data.

Key benefits

Faster response times – Route alerts to the right people instantly through escalation chains
Simplified on-call management – Create schedules, rotations, and escalation policies in one place
Seamless collaboration – Coordinate incident response across teams using built-in chat integrations
Data-driven learning – Track response effectiveness with insights and reporting

How Grafana IRM works

Grafana IRM is built around the Detect → Respond → Learn workflow:

1. Detect

Receive alerts from Grafana Alerting, Prometheus, and other monitoring tools
Automatically group related alerts to reduce noise
Route alerts to the right on-call team based on configurable rules

2. Respond

Acknowledge and escalate alerts through multiple notification channels
Declare incidents manually or automatically from alerts
Coordinate response efforts in dedicated channels with a live incident timeline

3. Learn

Review past incidents with post-incident reports
Identify root causes using Sift investigations
Analyze trends with built-in incident metrics and dashboards

Why use Grafana IRM?

Grafana IRM is designed for teams that want a fully integrated response workflow inside Grafana Cloud — without the complexity of external on-call and incident tools. It eliminates context switching, speeds up resolutions, and provides real-time observability at every step.