Documentation Grafana Cloud Alerts and IRM IRM Configure Integrations Integration reference OnCall integrations New Relic

New Relic integration for Grafana IRM

The New Relic integration for Grafana IRM handles ticket events sent from New Relic webhooks. The integration provides grouping, auto-acknowledge and auto-resolve logic via customizable alert templates.

Configure Grafana IRM to receive alerts from New Relic

1. In Grafana IRM, navigate to IRM > Integrations > Monitoring Systems
2. Click + New integration
3. Select New Relic from the list of available integrations
4. Enter a name and description for the integration, click Create
5. A new page will open with the integration details. Copy the IRM Integration URL from HTTP Endpoint section

Configure New Relic to send alerts to Grafana IRM

1. Go to “Alerts”
2. Go to “Notification Channels”
3. Create “Webhook” notification channel
4. Set the following URL: IRM Integration URL
5. Check “Payload type” is JSON

Related topics

• Grafana IRM integrations overview
• Alert escalation and routing