Documentation Grafana Cloud Alerts and IRM IRM Configure Integrations Integration reference OnCall integrations Inbound email

Inbound Email integration for Grafana IRM

Inbound Email integration consumes emails from a dedicated email address and creates alert groups from them.

Configure required environment variables

Refer to Inbound Email Setup documentation for details.

Configure Inbound Email integration for Grafana IRM

1. In Grafana IRM, navigate to IRM > Integrations > Monitoring Systems
2. Click + New integration
3. Select Inbound Email from the list of available integrations
4. Get your dedicated email address in the Integration email section and use it to send your emails

Grouping and auto-resolve

Alert groups will be grouped by email subject and auto-resolved if the email message text equals “OK”. This behavior can be modified via custom templates.

Alerts from Inbound Email integration have the following payload:

json Copy

{
  "subject": "<your_email_subject>",
  "message": "<your_email_message>",
  "sender": "<your_email_sender_address>"
}